SECTION ONE: PROCESS OVERVIEW
TITLE: What are you calling this process?
> Forum Newsletter
SUMMARY: A one-sentence description of the process.
> Bi-weekly newsletter with an overview of forum activity, to provide updates to our clients, going out every other Saturday.
WHY: Briefly explain why the process is important.
> Since the forum is growing bigger and bigger, it is really easy to miss something that is important for them. This brief overview helps others to go through the most important topics that were discussed over the last 2 weeks.
INTERVAL: How often does this process need to be complete?
> Every other Thursday (as it is checked and polished for grammar by Maria overnight and then final check on Friday by Tomas or Andrew)
SECTION TWO: PROCESS EXECUTION
STEP #1
- Make a copy of current one
- Edit the text if necessary (update the course name,...)
- Change the theme - make a copy and change the color and check the font size - the survey title is 36, the rest of the text is 18, answers are 14
- Collect responses - web link - show advanced options - custom thank you "on", keep default text: "Thank you for completing our survey!"
SECTION THREE: REPORTING
WHO: Who should be the outcome sent to?
>
WHAT: What are you expecting to see in the outcome?
>
WHEN: When does the person reviewing the outcome want it?
>
HOW: How should the outcome be delivered?
>
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